Purchase Notice

Thank you for your interest in our products/services. Before completing your purchase, please review the following terms and conditions: 

Product Information

Ensure that you have read the product description, specifications, and compatibility details before placing an order.

Images are for reference only; actual colors or designs may vary slightly.

Pricing & Payment

All prices are primarily listed in USD (US Dollars), but select countries may have the option to pay in their local currency.

Accepted payment methods: Credit Card, Apple Pay, Shop Pay, Google Pay.

Your order will be processed only after payment confirmation.

Shipping & Delivery

Shipments originate from Hong Kong or the United States, depending on product availability. 

Delivery estimates:

Asia: 5-10 business days

USA/Europe/Other regions: 8-15 business days 

Shipping fees and potential import taxes will be calculated at checkout.

For smooth customs clearance, please provide your tax/VAT identification number in the "Order Notes" section if applicable.

Returns & Refunds

We accept returns within 10 days of delivery if the item is unused and in its original condition.

Buyer is responsible for return shipping costs unless the return is due to our error.

Refunds will be processed within 7 business days after receiving the returned item.

For detailed return instructions, please visit our [Returns or Exchanges] page.

Warranty & Support

Warranty coverage varies by product and manufacturer specifications.

Unless explicitly stated in the product description, please contact us to confirm warranty eligibility before purchase.

For support or warranty inquiries, please contact: support@on9bike.com / Whatsapp: +852 56028483

Privacy & Data Security

Your personal information will only be used to process your order securely. Read our [Privacy Policy] for details.

Contact Us

For any questions, please contact:

Email: support@on9bike.com

Whatsapp: +852 56028483

Business Hours: 09:30-18:00 HKT

By placing an order, you agree to the terms outlined above.