Purchase Notice
Thank you for your interest in our products/services. Before completing your purchase, please review the following terms and conditions:
Product Information
Ensure that you have read the product description, specifications, and compatibility details before placing an order.
Images are for reference only; actual colors or designs may vary slightly.
Pricing & Payment
All prices are primarily listed in USD (US Dollars), but select countries may have the option to pay in their local currency.
Accepted payment methods: Credit Card, Apple Pay, Shop Pay, Google Pay.
Your order will be processed only after payment confirmation.
Shipping & Delivery
Shipments originate from Hong Kong or the United States, depending on product availability.
Delivery estimates:
Asia: 5-10 business days
USA/Europe/Other regions: 8-15 business days
Shipping fees and potential import taxes will be calculated at checkout.
For smooth customs clearance, please provide your tax/VAT identification number in the "Order Notes" section if applicable.
Returns & Refunds
We accept returns within 10 days of delivery if the item is unused and in its original condition.
Buyer is responsible for return shipping costs unless the return is due to our error.
Refunds will be processed within 7 business days after receiving the returned item.
For detailed return instructions, please visit our [Returns or Exchanges] page.
Warranty & Support
Warranty coverage varies by product and manufacturer specifications.
Unless explicitly stated in the product description, please contact us to confirm warranty eligibility before purchase.
For support or warranty inquiries, please contact: support@on9bike.com / Whatsapp: +852 56028483.
Privacy & Data Security
Your personal information will only be used to process your order securely. Read our [Privacy Policy] for details.
Contact Us
For any questions, please contact:
Email: support@on9bike.com
Whatsapp: +852 56028483
Business Hours: 09:30-18:00 HKT
By placing an order, you agree to the terms outlined above.