Returns or Exchanges
📦 Returns & Exchanges Policy
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You may return most new, unopened items within 10 days of delivery for a full refund, excluding shipping costs.
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Returns or exchanges are accepted only if:
- The product is faulty, defective, or damaged (not due to customer misuse)
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You received the wrong item or incorrect quantity
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Returns due to personal reasons (e.g., placing the wrong order, changing your mind) will incur a 15% handling fee.
- All return or exchange shipping costs are the responsibility of the customer, regardless of the reason for return. Our company does not reimburse return postage under any circumstances.
- Returned items must be in unused, as-sold condition, with original packaging and all included accessories (manuals, certificates, tags, consumables, etc.).
- Exchanges are subject to stock availability.
- Refunds are typically processed within 4 weeks, including transit, inspection, and bank processing time.
- To initiate a return, please contact us with your order number and product details. We will respond promptly with return instructions.