You may return most new, unopened items within 10 days of delivery for a full refund, excluding shipping costs.
Returns or exchanges are accepted only if:
The product is faulty, defective, or damaged (not due to customer misuse)
You received the wrong item or incorrect quantity
Returns due to personal reasons (e.g., placing the wrong order, changing your mind) will incur a 15% handling fee.
All return or exchange shipping costs are the responsibility of the customer, regardless of the reason for return. Our company does not reimburse return postage under any circumstances.
Returned items must be in unused, as-sold condition, with original packaging and all included accessories (manuals, certificates, tags, consumables, etc.).
Exchanges are subject to stock availability.
Refunds are typically processed within 4 weeks, including transit, inspection, and bank processing time.
To initiate a return, please contact us with your order number and product details. We will respond promptly with return instructions.
*In the event of any dispute, Online Bike Company Limited reserves the right of final decision.
