シマノ セイント リアディレイラー-RD-M820-SS

We completely understand that order mistakes happen. We would like to clarify that the 15% cancellation fee is not a profit kept by our company. When an order is placed, credit card processors charge non-refundable transaction fees immediately, which we unfortunately cannot absorb.

To help our customers avoid these fees when a mistake occurs, we do offer a 3-day grace period where you can modify your order or exchange it for the correct items completely free of charge.

We truly regret that this policy caused distress, and we appreciate your understanding regarding these third-party transaction costs.